FAQs - Frequently Asked Questions Help Center

The introductory level courses we recommend as a starting point depend upon the type of training you're looking for:

CRM Training

CRM Boot Camp for Dynamics 365 - This is an intro level training designed to give core level understanding for things a Dynamics 365 administrator or customizer would need to know.

ERP Training

Core Functionals and Financials for Finance and Operations - This is an intro level course designed to give core level understanding of the front office capabilities in Dynamics 365.  Typically, those working in accounting or finance departments may benefit.

ERP Training

Core User Boot Camp for Finance and Operations - This is an intro level course designed to give core level understanding for things a Dynamics 365 administrator or customizer would need to know.

PowerObjects has been training on Dynamics 365 for years, and we've learned what works and what doesn't.  Our prerequisites are designed to ensure a positive training experience, but they are not required to enroll.

Public training trough Dynamics 365 University are always taught to the most recent version.  Course materials are updated regularly to account for version releases, updates, and patches.

If on a system that's three or more major versions back, we recommend the introductory course:

• CRM: CRM Boot Camp for Dynamics 365
• ERP - Front Office: Core Functionals and Financials for Finance and Operations
• ERP - Technical User or Admin: Core User Boot Camp for Finance and Operations

Although users of previous versions may have years of experience, PowerObjects has found that three major versions seems to be where the learning curve becomes difficult to manage internally without guided training.  It's not required, but this cadence is recommended because it's when previous customers have mentioned they've found value in returning.

PowerObjects' Citizen Developer training became a Gold Badge.  The courses that made up this training are now split up into:

• PowerApps and Flow: Model-Driven Apps
• PowerApps and Flow: Canvas-Driven Apps
• Power BI for Dynamics 365

It depends.  If you want to become a citizen developer, capable of doing more things with less code for your organization, both is the best approach.  However, if you're try to choose between the two, use the below guidance:

Canvas Apps

These are the "flashy" fun apps a lot of people are talking about these days.  These are the ones most often associated with low/no code environments, and they're great because they can connect to Microsoft and non-Microsoft data sources.

Users have control over the appearance and design of these apps.  These apps are great for non-technical users who need to interact with data easily.

Model Apps

While not as flashy, model-driven apps are better suited for more complex business applications.  These apps are built off the Dynamics 365 framework, and the user experience will be reflective of this.  These apps use the Common Data Service (CDS) as the data source.

When it comes to enhancing a Dynamics 365 environment, these are often the apps leaned on.  There is less control of the appearance and design for these apps, and therefore, the UX will feel much like that of Dynamics 365.

Absolutely.  Our goal is to make you comfortable during your time with us.  When you enroll, the billing email will receive the first automated email.  This welcome email will contain information specific to the training location and course, as well as a button to request specific accommodations.

Absolutely.  Our goal is to make you comfortable during your time with us.  When you enroll, the billing email will receive the first automated email.  This welcome email will contain information specific to the training location and course, as well as a button to request specific accommodations.

Our goal is to make you comfortable during your time with us.  When you enroll, the billing email will receive the first automated email.  This welcome email will contain information specific to the training location and course, as well as a button to request specific accommodations.  PowerObjects will make a reasonable effort to accommodate requests.

All public trainings are taught using out-of-the-box content, and they cannot be custom taught through the public training program.  However, for simple questions specific to your organization, feel free to ask the instructor during class.  If it's something outside the scope of the training, they'll say so.  Otherwise, they do their best to be helpful!

If you do need customer training, consider our learning consultant training option.

When training multiple employees (often five or more) at the same time, it can be more cost effective to bring a trainer to you for a private training.  Explore that option here.

PowerObjects asks that attendees attend the full training since the labs build upon one another.  Missing one lab may prevent one from understanding the next one and will result in feeling lost in the training.

Dynamics 365 University discounts are only issued as part of promotional campaigns or special programs, and therefore, no special discounts can be issued outside these.

Course dates are typically posted quarterly, but at times dates may be added or removed due to changes in circumstances.  PowerObjects tries to keep at least one or two dates on the schedule at all times for each course.

Boot Camps are typically offered at least monthly, but many other trainings are offered quarterly.

Yes!  To avoid confusion, they're referred to as badges.  Course completion earns a standard badge, and a completion of select course tracks will earn a Gold Badge.  This program is not the same as the Microsoft certification program, which can only be earned through Microsoft.  However, they do provide professional and career value through demonstration of specific skills through a trusted Microsoft Partner.

PowerObjects will typically make an effort to accommodate changes , but changes impacting course sizes pose logistical, experiential, and sometimes financial impacts.  Therefore, there are times when flexibility will be limited in order to ensure all attendees receive a positive experience.

In most cases, PowerObjects will make an effort to accommodate changes to cancellations and date changes on individual registrations, but ultimately, all orders are subject to PowerObjects' Dynamics 365 University Refund Policy, which can be reviewed here.

While rare, there are times PowerObjects may need to cancel a training due to inclement weather, low enrollment, or other unforeseen conflicts.  PowerObjects will make every effort to minimize impact to our customers.

For the most updated policy for this type of registration cancellation, please see PowerObjects' Dynamics 365 University Refund Policy, which can be reviewed here.